A: We're specifically created for perimenopausal and menopausal skin. Our luxurious, premium formulations are thoughtfully selected to address the unique changes your skin experiences during this transformative chapter. Plus, all our products are Australian-made, ethical, vegan, and cruelty-free.

A: Yes! We understand that skin becomes more sensitive during perimenopause and menopause. Our products are carefully curated with this in mind, focusing on gentle, nourishing formulations.

A: We recommend using the products as part of a consistent daily ritual:

1. Cleanser – AM & PM
   
2. Face Mist – After cleansing, post-workout, during hot flushes, or any time during the day
   
3. Serum – AM & PM before moisturiser
   
4. Moisturiser – AM & PM
   
5. Eye Cream – AM & PM gently tapped around the eyes.

A: Absolutely! We ship to all Australian addresses, including PO Boxes and Parcel Lockers.

• Free shipping on orders over $75 AUD
• Standard shipping: $9.95 AUD
• QLD, VIC, NSW: 3–7 business days
• SA, WA, TAS: 7–10 business days

A: Once your order is dispatched, you'll receive a tracking number via email so you can follow its journey to your door.

A: If you don’t love it, you’re covered by the Venus Guarantee — our no-stress, 30-day satisfaction promise. If you’ve used the product and it’s not quite right for you, simply contact us at info@venusrisingbeauty.com with your order number and reason for return, and we’ll arrange a refund. Return shipping is at your cost unless the item is faulty or incorrect.

A: Yes, but only if the product is unopened and unused and returned to us within 30 days of delivery. Exchange requests must be approved by email first.

A: Once we receive your returned item:

• We inspect it within 3 business days
• Refunds are processed to your original payment method
• Please allow 5–10 business days for it to appear in your account

A: Yes! Every Venus Rising product is 100% vegan, cruelty-free, and made with ethically sourced ingredients.

A: All of our skincare is proudly formulated and manufactured in Queensland, Australia.

A: While our formulas are designed to be gentle and contain no added hormones or harsh chemicals, we always recommend patch testing and consulting your healthcare provider if you have a diagnosed skin condition or are undergoing treatment.

A: We offer multiple secure payment options:

• Credit/Debit Cards (Visa, Mastercard)
  
• PayPal
  
• Afterpay
  All transactions are processed securely for your peace of mind.

A: Your products arrive beautifully and sustainably wrapped in:

• Compostable padded mailers
• Reusable branded calico bags
• Elegant pink compostable tissue paper

A personalised thank you card (manufactured from 99.9% post-consumer waste and recyclable)

A: Absolutely! Our calico bags are perfect for travel, gifting, or storage, and our packaging is designed to minimise environmental impact while still feeling luxurious.

A: Yes! Our packaging is gift-ready. We don’t include receipts or prices in the box.

A: Email us at info@venusrisingbeauty.com as soon as possible. If your order hasn’t shipped, we’ll do our best to update the address. Once dispatched, we’re unable to change the address but we’ll work with you to find a solution.

A: Not yet — but we’re working on it! Sign up for our emails to be the first to know when we expand beyond Australia.

A: We’re here Monday to Friday, 9am–5pm AEST.

• Email: info@venusrisingbeauty.com
• Phone: 0491 630 533 We aim to respond within 24–48 business hours.

A: Not just yet, but we provide heaps of educational resources on skincare, perimenopause, and menopause via our blog, Instagram and email newsletters. Follow us @venusrising.beauty.